Legal
Privacy Policy
Last updated: May 2026
Approved Property Finance (we, us, our) respects your privacy. This policy explains how we handle personal information when you use our website, enquire about our services, or engage us as your mortgage broker. It is intended as a general summary and does not replace the full requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For questions, contact us using the details at the end of this policy.
1. Who we are
We provide mortgage broking and related credit assistance. Our contact details appear on our website and in our Contact page, including our office address and phone number.
2. What personal information we collect
Depending on how you interact with us, we may collect information such as your name, contact details, date of birth, employment and income details, asset and liability information, identification documents, and information about your loan or property goals. We may also collect information you submit through forms, email, or phone, and technical data related to your use of our website (for example, IP address or device type) where reasonable for security or analytics.
3. How we collect information
We collect information directly from you, from persons you authorise (such as a co-borrower), from credit reporting bodies or other third parties where you consent or where the law allows, and from lenders or service providers involved in your application.
4. Why we use your information
We use personal information to respond to enquiries, provide credit assistance, prepare and submit loan applications, manage our relationship with you, meet legal and regulatory obligations (including anti-money laundering and responsible lending requirements), improve our services and website, and send communications you have agreed to receive.
5. Disclosure
We may disclose information to lenders, insurers, valuers, solicitors, technology providers who support our business, professional advisers, and regulators where required. Some recipients may be located overseas; where that occurs, we take steps that are reasonable in the circumstances to protect your information in line with the APPs.
6. Credit information
If you apply for credit, we may collect, hold, use, and disclose credit information and credit eligibility information in accordance with the Privacy Act and our Terms and Conditions. Our Credit Guide contains further information about credit assistance and is available on request.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. No method of electronic storage or transmission is completely secure; we encourage you to use strong passwords and to contact us if you suspect unauthorised access.
8. Access and correction
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, or misleading. We will respond within a reasonable period. There are limited exceptions under the Privacy Act where we may refuse access.
9. Complaints
If you have a privacy concern, please contact us first using the details below. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes
We may update this policy from time to time. The current version will be published on this page with an updated date.
11. Contact
Approved Property Finance
2/658 Pittwater Road, Brookvale NSW 2100
Phone: 1300 992 837
Email: hello@approvedpropertyfinance.com.au